You can request a copy of your personal data and trading history. We provide machine-readable exports when feasible.
This Privacy Policy explains how Bitxmax.com collects, uses, protects, and shares information when you use our products and services. It is written to be clear, actionable, and transparent so you understand your choices and our responsibilities.
We only collect data necessary to operate our services, comply with legal obligations, improve performance, and keep your account secure.
When you register, you provide basic information such as your email, password, country/region, and optional profile details. As you verify your identity, we collect additional documents as required by compliance rules.
We record your orders, trades, deposits, withdrawals, and balances to execute transactions and provide accurate statements.
We collect technical data to secure your account and help diagnose issues.
We use cookies and web storage to remember preferences, maintain sessions, and analyze traffic in a privacy-respecting manner. You can manage these in the Cookies section below.
We process data to operate our platform, comply with laws, protect users, and improve the trading experience.
Provide core features like order matching, account access, balance management, statements, notifications, and customer support.
Detect fraud, prevent unauthorized access, enforce rate limits, protect funds, and ensure system reliability.
Meet global regulatory obligations including KYC, AML, sanctions screening, tax reporting, and audit requirements.
We use aggregated and pseudonymized analytics to understand product performance and improve usability. Personalization is kept transparent and optional where possible.
We send essential service emails (security alerts, confirmations) and optional marketing with your consent. You can unsubscribe at any time.
Cookies help us keep your session active, remember your theme preference, and improve security.
| Category | Examples | Purpose | Retention |
|---|---|---|---|
| Strictly necessary | Session ID, CSRF token | Sign-in, session continuity, request integrity | Session duration |
| Preferences | Theme=0/1, language | UI appearance and locale | Up to 12 months |
| Security | Device fingerprint hash | Fraud detection, risk control | Up to 24 months |
| Analytics | Aggregated performance metrics | Improve reliability and UX | Up to 24 months |
Depending on your location and applicable law, you may have rights over your personal data, and we provide tools to exercise them.
You can request a copy of your personal data and trading history. We provide machine-readable exports when feasible.
If your information is inaccurate or incomplete, you can request corrections. Some details can be updated in your profile directly.
You can request deletion or restriction of processing where legally permissible. Some records may be retained as required by law and compliance obligations.
You can object to certain processing or withdraw consent where consent is the basis. Essential service communications may still be sent.
We apply multiple layers of security designed to protect accounts, data, and funds.
We share data only with necessary parties under strict safeguards.
| Category | Example | Purpose | Safeguards |
|---|---|---|---|
| Service providers | Cloud hosting, analytics, messaging | Operate platform and support users | Data processing agreements, access control |
| Compliance | KYC, AML, sanctions screening | Legal obligations and fraud prevention | Minimum necessary data, secure transfer |
| Legal requests | Regulatory or court orders | Respond to valid and scoped requests | Review process and transparency |
Bitxmax.com is committed to equitable access and a reliable trading experience globally.
We confirm that users from Iran, Afghanistan, Iraq, and Turkey face no restrictions from our side in creating accounts and trading on Bitxmax.com, subject to applicable local laws and completion of required user verification. You can trade with peace of mind and full access to our platformās features.
We keep data only as long as necessary for the purposes described and to meet legal requirements.
Account, trading, and security records are retained for periods aligned with financial, tax, and compliance requirements.
When data is no longer needed, we securely delete or anonymize it. You can request deletion where permitted by law.
Our services are not intended for individuals under the age that requires parental consent in their jurisdiction. We do not knowingly collect data from children.
If you believe a child has provided us information, please contact our DPO. We will take appropriate steps to remove such data.
We update this policy as we expand features, strengthen security, or reflect regulatory changes. We will notify you of material updates.
We may notify via email, platform banners, or in-app messages. Reviewing updates ensures you stay informed.
We maintain a changelog of significant updates and make previous versions available upon request.
If you have questions about this policy or your data, reach out to our DPO. We respond promptly and transparently.
Use our support ticket system to contact the DPO directly and securely.
Submit requests for access, correction, deletion, or objection. Our team will verify and respond within statutory timeframes.