Submit a support ticket

Tell us what you need. Our support team at Bitxmax.com responds quickly and helps you get back to what matters: building, trading, and moving forward.

Average first response Under 24 hours for most requests
Coverage Account, verification, deposits, withdrawals, API, and more
Security-first We never ask for your password or 2FA codes

Ticket form

Provide accurate details so we can help you faster. We’ll email your ticket ID for tracking.

As on your account
Registered email
Optional
Choose topic
Short and clear
Share steps to reproduce, timestamps, IDs (no passwords)
TxID / Order ID (if any)
PNG, JPG, PDF up to 10MB each
Drag & drop files here or click above to select
Optional URL
Helps prioritize
We never ask for your password, seed phrase, or 2FA codes.
Go to Help Center Visit API Docs

Popular support categories

Jump straight to the right area. These shortcuts link to key sections and documentation.

Spot trading Learn order types, settlement, and common issues. Margin Leverage, risk management, and liquidation insights. Futures Funding, positions, and settlement procedures. Earn Yield programs, lock-ups, and redemption timelines. API & integrations Authentication, endpoints, rate limits, and examples. Help Center Guides, tutorials, and troubleshooting articles. System status Real-time updates on incidents and maintenance. Submit a ticket Create a new request to reach our support team.

Your ticket history

Guest view Sign in to see your tickets
Ticket ID Subject Category Status Last update Action
You are not signed in. Sign in to view all your tickets.
Create new ticket Open Help Center

Frequently asked questions

These answers cover common issues. If you still need help, submit a ticket.

How do I verify my account?
Complete KYC by providing your personal details and documents in your account settings. Ensure your name matches official IDs and that images are clear and unedited. If you encounter errors, include screenshots and timestamps in your ticket.
Open Help Center Submit ticket
I lost access to my 2FA device. What should I do?
For 2FA reset, we require proof of identity and security checks. In your ticket, choose “Security & 2FA,” attach a clear photo of your ID, and describe when you last accessed the account. Do not share codes or passwords.
Read guide Start reset
My deposit hasn’t arrived
Confirm that you used the correct network and address, and check the transaction status on-chain. Some networks require confirmations before funds are credited. If still missing, include TxID, network, and deposit address in your ticket.
Troubleshoot deposits Report deposit issue
Withdrawal pending or failed
Withdrawals can be delayed for compliance or risk checks. Ensure your destination address and network are correct. If it remains pending, submit a ticket with the destination address, network, and any error messages you received.
Withdrawal help Report withdrawal issue
API authentication issues
Check that your API key and secret are correct, IP whitelisting is configured, and your permissions match your use case. Regenerate keys if you suspect exposure. For support, include a minimal reproducible example without sharing secrets.
Open API Docs Contact API support
How can I update my registered email?
Submit a ticket under “Account & Verification” with a request to update your email. We’ll perform security checks to verify ownership. Include your current email, the new email, and any relevant account IDs.
Request email update
Why is my account restricted?
Restrictions may occur due to compliance reviews, unusual activity, or incomplete verification. We will notify you by email about required actions. If unclear, submit a ticket with the subject “Account restricted” and your latest login timestamp.
See account rules Appeal restriction
Can I cancel a transaction?
On-chain transfers are irreversible. If you sent funds to the wrong address, recovery might not be possible. Always verify address and network before confirming. Contact support with full details for guidance.
Ask for guidance
How do I report a security vulnerability?
We appreciate responsible disclosure. Submit a ticket under “Security & 2FA” with “Security disclosure” in the subject. Include steps, impact, and reproduction details. Avoid public disclosure until we acknowledge and fix the issue.
Report vulnerability
Where can I find legal and policy documents?
Review our Terms, Privacy Policy, AML Policy, and Risk Disclosure from the footer below. For compliance questions, submit a ticket under “Compliance & Legal.”
Open legal shortcuts