Component status

Spot Trading Engine
Order matching and execution
Operational
— ms
Region: Global
Margin Trading
Leverage and borrow
Operational
— ms
Region: Global
Futures Trading
Perpetual and dated contracts
Operational
— ms
Region: Global
Earn
Savings and yield
Operational
— ms
Region: Global
Authentication
Login, 2FA, sessions
Operational
— ms
Region: Global
Deposits
Blockchain monitoring
Operational
— ms
Region: Global
Withdrawals
Payout orchestration
Operational
— ms
Region: Global
Market Data API
Tickers and OHLC
Operational
— ms
Region: Global
WebSocket Streams
Real-time feeds
Operational
— ms
Region: Global
Notifications
Email, SMS, and push
Operational
— ms
Region: Global
KYC Verification
Identity checks
Operational
— ms
Region: Global
AML Screening
Compliance checks
Operational
— ms
Region: Global
Fiat Gateways
Card and bank rails
Operational
— ms
Region: Global
Portfolio
Balances and PnL
Operational
— ms
Region: Global
Mobile App API
iOS and Android
Operational
— ms
Region: Global
Public Website
bitxmax.com
Operational
— ms
Region: Global
Derivatives Risk Engine
Liquidations, margin
Operational
— ms
Region: Global
Web Client
Trading UI
Operational
— ms
Region: Global
Wallet Service
Custody and transfers
Operational
— ms
Region: Global
Referrals
Affiliate program
Operational
— ms
Region: Global
Internal API
Service mesh
Operational
— ms
Region: Global
Reporting
Statements and tax
Operational
— ms
Region: Global
Research
Market insights
Operational
— ms
Region: Global

API health and latency

Market Data

Ping a public market API to verify reachability and latency.

EndpointStatusLatencyLast Checked
coingecko /pingChecking…

Public Website

HEAD request to bitxmax.com to validate availability.

EndpointStatusLatencyLast Checked
bitxmax.comChecking…

WebSocket Simulation

Establish a test WebSocket to a public echo server for connectivity.

EndpointStatusHandshakeLast Checked
wss://echo.websocket.eventsChecking…— ms

Incident history

Recent incidents

Minor delay in deposit confirmations

Resolved • 2025-09-10 12:30 UTC • Impact: Low

Heightened network congestion on a major chain increased confirmations. Monitoring completed.

Deposits Blockchain Resolved

Intermittent chart loading

Monitoring • 2025-09-08 08:10 UTC • Impact: Minor

Caching layer adjustments caused sporadic chart issues for a subset of users. Tuned TTLs and purged stale assets.

Web Client Market Data Monitoring

Futures engine partial degradation

Resolved • 2025-09-04 16:42 UTC • Impact: Elevated

A surge in market volatility triggered protective throttles. Capacity increased and queues drained.

Futures Risk Engine Resolved
Submit a Ticket

Planned maintenance

WindowServiceImpactStatus
2025-09-20 01:00–02:00 UTC Reporting Read-only Scheduled
2025-09-25 03:00–03:30 UTC Notifications Delayed sends Scheduled
Press updates

Uptime analytics

30-day uptime

Percentage based on hourly samples.

90-day uptime

Historical trend for all services.

Latency trend

Moving average over recent checks.

FAQ

Where does price data come from?

All prices on this page are fetched in real time from public APIs. No prices are hardcoded.

How often does status update?

Status checks run on demand and periodically. Use the “Refresh checks” button for instant updates.

How do I report an issue?

Open a support ticket via the “Submit a Ticket” link in the footer or the incidents section.

Does dark mode support a yellow gradient?

Yes. The header uses a yellow gradient in dark mode as specified.